인도의 BOP산업

Geography of an Indian offshore services provider

Source: Adapted from Gereffi and Fernandez-Stark (2010: 33, Figure 8)
http://www.cggc.duke.edu/pdfs/CGGC-CORFO_The_Offshore_Services_ Global_Value_Chain_March_1_2010.pdf

출처 : The Geography of the World Economy by Paul Knox (6th) (2014) - 187page

Internationally, this trend has taken the form of decentralizing back-office functions to
offshore locations to save even more in labor costs. For example, U.S. banking giant, Wells
Fargo, has its business process outsourcing (BPO) operations in the Philippines while IT
corporation, Hewlett Packard, has BPO in Colombia. Similarly, major home improvement
retailer, Home Depot, and consumer credit-reporting agency, Equifax, have BPO operations
in India. Figure 7.3 is an example of the business model of an Indian BPO provider. This
comprises a global network of customer support offices, specialized delivery centers in lower
cost locations and the headquarter offices. This structure allows global BPO companies to be
close to their clients and understand what they need, and at the same time to undertake projects
that take advantage of variations in employee expertise from different parts of the world (see
also Box 6.5). Chapter 11 provides an in depth examination of BPO and the implications for
both the LDCs and the DCs.

This photo shows an office scene in India with workers employed to assist people
with computer problems all over the world.
Many companies such as Microsoft and Apple outsource many aspects of their businesses overseas

출처 : Cultural Anthropology - A Global Perspective by Raymond Scupin Ph.D (9th) (2016) Pearson - 282page